First, we would like to thank our guests! We appreciate your constant support and understanding during these uncertain times.
- WHY WE HAVE A STRICT CANCELLATION POLICY -
IT PROTECTS OUR GUESTS
Given the demand for appointments, we have to enforce our policy to protect those who are eagerly waiting for their appointments.
IT PROTECTS OUR STYLISTS
Our stylists provide for themselves & families by taking care of the guests in their chair. If a guest doesn't show up for their appointment or cancels with little notice, this doesn't leave the opportunity for stylists to book another appointment.
IN THE EVENT THAT YOU NEED TO CANCEL YOUR APPOINTMENT, PLEASE BE SURE TO GIVE US A MINIMUM OF 48-HOUR NOTICE. THIS ALLOWS OTHER GUESTS TO BOOK AN APPOINTMENT DURING THIS TIME SLOT.
ANY APPOINTMENTS THAT ARE CANCELLED WITH LESS THAN A 48-HOUR NOTICE ARE SUBJECT TO A CANCELLATION FEE OF 50% OF THE SCHEDULED SERVICE(S). CANCELLATION NOTICES MUST BE GIVEN EARLIER FOR SOME SERVICES SUCH AS BRIDAL PACKAGES, OR COLOR CORRECTIONS. ANY APPOINTMENTS THAT ARE CANCELLED AFTER 24 HOURS, OR NO-SHOW WILL BE SUBJECT TO 100% OF ALL SCHEDULED SERVICE(S).
WE DO REQUIRE THAT A CREDIT/DEBIT CARD BE PLACED ON FILE TO RESERVE ANY APPOINTMENTS TO ENSURE THE PROTECTION OF OTHER GUESTS AND OUR STYLISTS.
WE UNDERSTAND THAT ACCIDENTS HAPPEN, AND THAT EMERGENCIES DO OCCUR. WE WILL DO OUR BEST TO ACCOMMODATE THESE RARE OCCASIONS WITH GRACE. UNFORTUNATELY, WE DO RECORD THESE OCCURRENCES SO AS TO PREVENT ABUSE OF THIS POLICY.
WE GREATLY APPRECIATE YOUR UNDERSTANDING!
We value your satisfaction when it comes to the products you take home. If you do not fall in love with our products, there is a 7 day return period. We will refund you for the product if less than 1/4 of the product has been used. Hot tools can be returned within the 7 day period as well. We do require that it is returned in its original packaging, and the packaging must be in the same condition as when you purchased it!
In response to the global pandemic, we go above and beyond to ensure the safety of our guests and stylists. At this time, masks are optional to our guests. If you would feel more comfortable with your stylist wearing a mask, please ask, and we will accommodate that request!
ALL gift card sales are final and non-refundable.