First, we would like to thank our guests! We appreciate your constant support and understanding during these uncertain times.
- WHY WE HAVE A STRICT CANCELLATION POLICY -
IT PROTECTS OUR GUESTS
Given the demand for appointments, we have to enforce our policy to protect those who are eagerly waiting for their appointments.
IT PROTECTS OUR STYLISTS
Our stylists provide for themselves & families by taking care of the guests in their chair. If a guest doesn't show up for their appointment or cancels with little notice, this doesn't leave the opportunity for stylists to book another appointment.
IN THE EVENT THAT YOU NEED TO CANCEL YOUR APPOINTMENT, PLEASE BE SURE TO GIVE US A MINIMUM OF 48-HOUR NOTICE. THIS ALLOWS OTHER GUESTS TO BOOK AN APPOINTMENT DURING THIS TIME SLOT.
ANY APPOINTMENTS THAT ARE CANCELLED WITH LESS THAN A 48-HOUR NOTICE ARE SUBJECT TO A CANCELLATION FEE OF 50% OF THE SCHEDULED SERVICE(S). CANCELLATION NOTICES MUST BE GIVEN EARLIER FOR SOME SERVICES SUCH AS BRIDAL PACKAGES, OR COLOR CORRECTIONS. ANY APPOINTMENTS THAT ARE CANCELLED AFTER 24 HOURS, OR NO-SHOW WILL BE SUBJECT TO 100% OF ALL SCHEDULED SERVICE(S).
WE DO REQUIRE THAT A CREDIT/DEBIT CARD BE PLACED ON FILE TO RESERVE ANY APPOINTMENTS TO ENSURE THE PROTECTION OF OTHER GUESTS AND OUR STYLISTS.
WE UNDERSTAND THAT ACCIDENTS HAPPEN, AND THAT EMERGENCIES DO OCCUR. WE WILL DO OUR BEST TO ACCOMMODATE THESE RARE OCCASIONS WITH GRACE. UNFORTUNATELY, WE DO RECORD THESE OCCURRENCES SO AS TO PREVENT ABUSE OF THIS POLICY.
WE GREATLY APPRECIATE YOUR UNDERSTANDING!